Frequently Asked Questions
Everything you need to know about bringing luxury home.
How long will it take for my furniture to arrive?
Standard delivery for in-stock items typically takes 7-14 business days. Custom or made-to-order pieces may require 6-10 weeks for production and white-glove delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are non-returnable.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for all large furniture items, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
Are your wood products sustainably sourced?
At Gallery, we prioritize sustainability. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five complimentary fabric or leather swatches through our website to help you visualize the texture and color in your own space.
How do I track my oversized shipment?
Once your order leaves our warehouse, you will receive a tracking link via email. For furniture, our specialized carrier will call you to schedule a specific delivery window.